1. Our Agreement With You

1.1. By registering with AccTek (a trading name of AccTek Ltd, Company No. 16795951), you appoint us as your accountants and tax agents in relation to the services you select.

1.2. This agreement forms a legally binding contract between you and AccTek.

1.3. Any amendment to this agreement must be confirmed in writing and signed by both parties.

2. Confidentiality and Data Sharing

2.1. We treat all client information as confidential and will not disclose it to third parties without your consent, unless required by law.

2.2. Reports, accounts, and statements prepared by us are intended for your internal use or statutory purposes only.

2.3. You may authorise another person to act on your behalf. Written confirmation is required before we can communicate with them.

3. Commencement, Changes and Termination

3.1. This agreement takes effect once we receive your completed registration.

3.2. Either party may terminate the agreement at any time by giving written notice.

3.3. If cancellation occurs before the first monthly payment, an administration fee of £30 will apply.

3.4. Monthly fees are non-refundable and non-transferable.

3.5. We may update these Terms from time to time. Revised versions will be made available, and continued use of our services constitutes acceptance.

3.6. Any unpaid direct debit indemnity claims will be payable immediately together with a £30 administration charge.

4. Fees and Payment Arrangements

4.1. Fees are normally collected monthly by direct debit or card payment.

4.2. Your first payment may include charges backdated to the start of your financial period.

4.3. Where services end part-way through a year, fees will cease from the termination date unless further work is agreed.

4.4. Work relating to earlier accounting periods will be quoted separately.

4.5. We may review fees to reflect inflation, cost increases, or changes in your business circumstances. At least 14 days’ notice will be given.

4.6. Quotations are based on the information you provide. Changes in turnover, staff numbers, or services may result in revised fees.

4.7. Card payments are processed via Stripe. By upgrading or registering, you authorise recurring payments.

5. Late Payment

5.1. Overdue balances exceeding 90 days may incur interest at 8% above the Bank of England base rate.

5.2. Business owners and directors remain personally responsible for outstanding fees where applicable.

6. Regulatory Authorisation and Identity Checks

6.1. We will request authorisation from HMRC to act on your behalf. You must forward any codes promptly.

6.2. We are required to carry out anti-money laundering and identity verification checks. These may include soft credit searches.

6.3. We may retain documentation and use approved verification systems.

6.4. Your information may be shared with AAT, OPBAS, or relevant regulators where required.

7. Communications

7.1. We may record telephone calls and retain correspondence for training, quality, and compliance purposes.

8. Introductions and Referral Fees

8.1. We may refer clients to selected third parties. In some cases, referral commissions may be received and retained by us.

9. Promotional Offers

9.1. Introductory offers apply only to ongoing clients.

9.2. If services are cancelled within 12 months, the full standard price of any discounted service becomes payable.

10. Your Responsibilities

10.1. You must provide complete, accurate, and timely financial records.

10.2. You are responsible for the accuracy of information supplied.

10.3. You are responsible for compliance with applicable laws and regulations.

10.4. Details of previous advisers should be provided where relevant. Additional fees may apply if records are incomplete.

11. Our Responsibilities

11.1. We will prepare accounts and returns based on information you provide.

11.2. We will advise on record-keeping standards.

11.3. We are not liable for errors arising from inaccurate client information.

11.4. Our liability is limited to the fees charged for the relevant work.

11.5. Additional services outside your package will be quoted separately.

11.6. Records retained on your instruction will normally be destroyed after seven years.

11.7. We provide services with reasonable care and skill but cannot guarantee avoidance of penalties arising from third-party actions.

12. VAT

12.1. All fees are quoted in pounds sterling and exclude VAT unless stated.

12.2. VAT treatment depends on your place of establishment. You are responsible for informing us of relevant changes.

12.3. Our VAT number will be provided upon request.

13. Professional Indemnity Insurance

13.1. We maintain professional indemnity insurance with Markel (UK) Limited.

14. Accounts and Tax Services

14.1. We will manage your accounting and tax affairs from the date of registration.

14.2. All submissions require your approval.

14.3. We will advise on tax liabilities and payment deadlines.

14.4. Amendments requested after completion may incur additional fees.

14.5. We will represent you in routine HMRC enquiries while your service remains active.

14.6. Director self-assessment inclusion depends on your registration date and package.

14.7. Our services are limited to UK tax matters.

14.8. Specialist services may require referral to third-party advisers.

14.9. R&D relief notifications remain your responsibility.

15. VAT Returns

15.1. VAT services are provided subject to complexity and regulatory requirements.

15.2. Returns will be submitted only after your approval.

15.3. You must supply complete VAT records on time.

16. Payroll Services

16.1. You must provide accurate payroll information promptly.

16.2. This includes sickness, maternity, starters, leavers, pay rates, and benefits.

16.3. RTI submissions depend on timely receipt of records.

16.4. Statutory obligations remain your responsibility.

17. Bookkeeping Services

17.1. We will process transactions using appropriate software.

17.2. Records must be provided in an organised format.

17.3. Additional work arising from poor records may incur extra charges.

17.4. Quotes are based on estimated transaction volumes and may be adjusted.

18. Registered Office Service

18.1. This service covers official correspondence only.

18.2. Non-relevant mail may result in fee increases or withdrawal of the service.

19. Contractors and IR35

19.1. You remain responsible for assessing IR35 status.

19.2. We may provide guidance but cannot guarantee outcomes.

20. Fair Usage Policy

20.1. Our pricing assumes reasonable use of support services.

20.2. Excessive or inappropriate use may result in fee adjustments.

20.3. Specialist or out-of-scope advice may be charged separately.

21. Privacy and Data Protection

21.1. Our Privacy Policy explains how we process personal data.

21.2. By engaging us, you confirm that you have read and accepted this policy.

22. Complaints

22.1. Complaints must be submitted in writing using our official process.

22.2. Our client experience team will investigate all formal complaints.

23. Respect and Conduct

23.1. We expect all interactions to be courteous and professional.

23.2. Abusive or aggressive behaviour may result in immediate termination of services.

24. Governing Law and Jurisdiction

24.1. This agreement is governed by the laws of England and Wales.

24.2. English courts have exclusive jurisdiction over disputes.